FAQ

Vaya is a premium hydration lifestyle brand created to meet the needs of today’s health conscious consumers who seek a smarter way to hydrate. Our products are made with clean, high quality, premium ingredients and are formulated to optimize your body's hydration and electrolyte balance without compromise.

Vaya is premium because it is committed to delivering the highest quality hydration product on the market. Here's why:

Superior Ingredients:

Vaya uses only the best premium ingredients, including hand selected premium natural flavors, plant-based colors, organic sweeteners, and Non-GMO acids.

We prioritize clean ingredients that cost more, ensuring that our products are free from artificial flavors, colors, sweeteners, and preservatives. We choose to source the best to enable you to be your best.

Advanced Formulation:

Our electrolyte blend is scientifically formulated to provide optimal hydration offering a perfect balance of key electrolytes, vitamins, minerals and antioxidants.

Commitment to Quality Manufacturing:

From sourcing ingredients to manufacturing to the final packaging in Southern California at SQF and USDA Organic registered facilities, every step of our process reflects our commitment to excellence and our promise to you to be best-in-class.

Focus on Wellness:

At Vaya, we believe in supporting overall wellness, not just quenching thirst. Our products are formulated to enhance both physical and mental performance, making them ideal for health conscious individuals who prioritize their well-being.

Inspired by a Lifestyle:

At Vaya we don't believe in just selling you a product or the "what" like every other hydration product on the market. Vaya's products are not just about hydration, they're about embracing the "why" which is a lifestyle of health, fitness, performance and adventure.

Inspired by the Southern California spirit, our brand embodies the energy and optimism of an active, balanced life.

Yes of course. However, Vaya is specifically designed for anyone who values their health and wants to stay optimally hydrated. Whether you're an athlete, a busy professional, or someone who simply wants to support their wellness, our electrolytes are tailored to help you go farther. When you choose Vaya you are choosing a lifestyle and a commitment to live your best life.

Vaya stands out because of our commitment to using the finest premium ingredients available including Non-GMO (Citric, L-Malic, Tartaric) Acids, Premium Natural Flavors, Plant-Based Colors and Organic Sweeteners.

We avoid sugar, artificial additives, and preservatives ensuring our electrolytes are the cleanest on the market, along with the perfect blend of electrolyte content for balanced hydration.

Great Question. Let us break this down for you.

When selecting a sodium source for Vaya, we conducted rigorous testing and evaluated critical factors such as shelf-life stability, environmental impact, and ethical sourcing. This two year process aimed to identify the most scientifically sound solution for a premium hydration product without compromise. After thorough analysis, we chose Sodium Chloride (Salt) as our primary sodium source and here is the reason why.

The type of salt used is crucial to product quality, safety, and consistency. While Sodium Chloride is a highly refined and dependable option, alternatives like Sea Salt, Pink Himalayan Salt, Celtic Sea Salt, and French Grey Salt are often marketed for their trace minerals and natural appeal.

However, these alternatives can introduce impurities and variability, potentially compromising product performance and overall health which would fall outside our promise to our customers. In simple terms, let's explore this together.

So Why Sodium Chloride (Salt)?: Things To Know

Purity: Sodium Chloride is derived from rock salt deposits from the earth and undergoes a rigorous refinement process to remove impurities, resulting in a compound that is approximately 99.9% pure sodium chloride and free from contaminants like microplastics and heavy metals.

Consistency: Its standardized sodium content ensures precise formulation in products like Vaya’s premium electrolyte powders.

Neutrality: Sodium Chloride has no additional flavor profiles or sediments, ensuring it dissolves cleanly, evenly, and effectively.

Sourcing: Proudly sourced in the USA, meeting high standards of quality and environmental responsibility.

Alternative Salts: Key Considerations

Sea Salt

Trace Minerals: Contains negligible amounts of magnesium, calcium, potassium, and sulfates, contributing to variability in composition.

Environmental Contaminants:

Microplastics: Derived from ocean pollution, microplastics cannot be entirely removed or guaranteed to be removed by any manufacturer, supplier or brand and pose safety concerns in heavy daily doses.

Heavy Metals: May contain trace amounts of mercury, lead, or cadmium due to ocean contamination, requiring rigorous testing for safety consistently.

Conclusion: While we all love a little sea salt, it is often marketed for its natural appeal but its production process and potential contamination from environmental pollutants raise concerns about safety and consistency.

Additionally, trace minerals, though present, offer minimal nutritional value, which do not offset the risk of knowingly ingesting your body with microplastics on a daily basis.

Pink Himalayan Salt

Trace Minerals: Includes iron oxide (rust) where it gets its pink color, calcium, magnesium, and potassium. It may also contain trace amounts of harmful elements like uranium, aluminum, or arsenic.

Heavy Metals: Additional potential contaminants, such as lead, require consistent testing to ensure safety.

Ethical Sourcing: Primarily extracted from the Khewra Salt Mine in Pakistan, raising sustainability and ethical labor concerns or in some cases a concern about the source itself.

Conclusion: Despite its premium image and great color, Pink Himalayan salt faces scrutiny for questionable sourcing practices and minimal scientific backing for its health claims. Its trace minerals are present in negligible amounts and provide limited benefits that do not offset its risk of heavy metal deposits that may not pass heavy metal testing which Vaya requires.

Celtic Sea Salt

Trace Minerals: Contains magnesium, calcium, and potassium, contributing to its distinctive moist texture. However, composition varies by harvest and location.

Environmental Contaminants: Like sea salt, it cannot be guaranteed to not contain microplastics and heavy metals.

Hygroscopic Nature: Absorbs moisture readily, leading to clumping and reduced shelf stability.

Conclusion: Celtic Sea Salt's minimal processing results in variability and potential impurities, including the possibility of heavy metal contamination, necessitating rigorous testing for safety. While often promoted for its trace minerals, these are nutritionally insignificant, and its hygroscopic nature presents challenges for product formulation and stability which made it impossible for us to use.

French Grey Salt

Trace Minerals: Includes magnesium, calcium, and potassium, but these occur in amounts too small to provide significant health benefits.

Environmental Contaminants: Like Sea Salt its unrefined nature increases the likelihood of microplastics, heavy metals, and additional organic material such as algae or clay.

Hygroscopic Nature: High moisture content contributes to clumping, reducing usability in a short amount of time.

Conclusion: While French Grey Salt is valued for its natural appearance and artisanal appeal, its variability and potential impurities make it less suitable for scientifically precise formulations like Vaya. Claims of premium benefits often rely more on marketing narratives than substantive scientific evidence, particularly regarding its trace mineral content and disregard for the microplastics and heavy metals such as lead that can be found in the product.

Conclusion

While alternative salts like Sea Salt, Pink Himalayan Salt, Celtic Sea Salt, and French Grey Salt may appeal to niche markets due to their natural appearance and trace minerals, they introduce variability and impurities that can compromise product quality and safety.

Further, while other salts might bring a certain marketing allure, we're not in the business of hype. At Vaya, we prioritize precision, safety, and performance. Scientifically, Sodium Chloride stands out as the superior and smarter choice for a premium hydration product. That's why we selected it to deliver clean, consistent, and effective electrolyte replenishment—perfectly aligned with our commitment to quality and our promise to you.

Hydrate Smarter!

At Vaya, the health and safety of our customers are our top priorities. That’s why we rigorously test all our products to ensure they meet California’s Proposition 65 "safe harbor" standards.

Proposition 65 includes over 900 chemicals known to pose potential risks, but none of Vaya's ingredients are included on this list. We also recognize the importance of addressing common contaminants, such as heavy metals, including lead, which are frequently found in food and supplement products.

To ensure the highest safety standards, we partner with an accredited, independent third-party lab specializing in Prop 65 heavy metal testing. These comprehensive tests confirm that our ingredients and final products are free from harmful levels of any substances listed under Prop 65.

This rigorous testing process reflects our unwavering commitment to providing clean, safe, and premium hydration solutions that you can trust.

No, Vaya is not a supplement. It is a ready to drink powdered beverage that features a Nutrition Facts panel. This panel is highly regulated by the FDA, ensuring that all ingredients are generally recognized as safe (GRAS) for consumption.

The distinction between a Nutrition Facts panel and a Supplement Facts panel lies in their regulatory requirements, intended use, and format. Products with a Nutrition Facts panel, like Vaya, are classified as foods or beverages intended for general consumption. They must meet strict FDA guidelines for safety and labeling, listing essential nutrients such as calories, carbohydrates, fats, vitamins, and minerals.

In contrast, products with a Supplement Facts panel are categorized as dietary supplements, designed to complement the diet rather than serve as conventional foods. These products often contain vitamins, minerals, herbs, or amino acids and are regulated differently, allowing for specific health claims or benefits under separate FDA guidelines.

By featuring a Nutrition Facts panel, Vaya underscores its commitment to health and wellness by adhering to stringent food safety standards. This classification ensures that Vaya provides a clean, safe, and effective hydration solution for everyday use, aligning with our mission to deliver premium products that support your health and wellness journey.

Yes. Absolutely. Vaya has Zero Sugar and 1G of Carbs.

We recommend starting with the Vaya Variety Pack. Each flavor profile offers something very different and unique.

Once you find a flavor you like, you can then just select that flavor moving forward.

However, they are all delicious.

Vaya’s electrolyte powders deliver a premium hydration solution with key benefits that set them apart:

Zero Sugar: Perfect for maintaining fasting or a healthy lifestyle without added calories.

Premium Non-GMO Ingredients: Includes hand-selected natural flavors, plant-based colors, and Non-GMO acids for clean and effective hydration.

Balanced Electrolytes: Each serving provides Sodium (400mg), Potassium (385mg), Magnesium (100mg), and Chloride (615mg) to support optimal hydration and electrolyte replenishment.

Essential Nutrients: Enriched with vitamins, minerals, and antioxidants like Vitamin C and Zinc for immune support and overall wellness.

Vaya is designed to support:

• Rapid hydration
• Immune health
• Fasting and metabolic health
• Cognitive performance
• Muscle recovery

Additional benefits: Vaya is Non-GMO, Gluten-Free, Dairy-Free, Coconut-Free, and rigorously tested by third-party labs for heavy metals to ensure safety and quality.

Dietary suitability: Vaya is Keto-Friendly, Paleo-Friendly, and Vegan-Friendly, making it a versatile choice for a variety of dietary preferences and lifestyles.

We use Organic Stevia Extract as a natural, calorie free alternative to sugar.

Why not Monk Fruit or Erythritol?

We chose Stevia over Monk Fruit because it offers a better taste profile and is more widely accepted than Monk Fruit, which aligns more closely with our product benefits.

We stayed clear from Erythritol, due to the terrible aftertaste and because recent studies have raised concerns about potential negative health effects associated with Erythritol, making Organic Stevia the smarter choice for our commitment to clean and mindful ingredients.

Store Vaya is in a cool, dry place. Vaya will react to heat and may crystallize but is still good. Do not use Vaya 24 hours after opening the package. Vaya is intended for single use only.

Yes. There are several electrolyte products on the market that are Manufactured in China. They are much cheaper, but you should be skeptical of any of these products and the claims they make as they cannot be verified.

You can drink Vaya as much as you like but we recommend 1 to 2 packs a day. One in the morning or before or after any strenuous activity and one at night. Proper hydration is key for optimal health.

Simply mix in to 16 oz of water, stir or shake well for 30-45 seconds until the product is fully diluted, drink and enjoy!

Cheers-

Vaya is formulated with natural, plant-based ingredients, including plant based colors and organic sweeteners. Because of its clean formulation, it may slightly clump when first added to water.

To enjoy Vaya at its best:

• Add the electrolyte powder to 16 oz of water.
  
• Stir or shake well for 30–45 seconds until the product is fully dissolved.

This slight clumping is completely normal and part of Vaya’s natural composition. The powder will dilute within 60 seconds. If you notice any remaining particles before your first sip, simply give it another quick shake or stir to ensure it’s fully dissolved for maximum benefit. Then drink and enjoy!

Cheers!

Yes, Absolutely! Our website features a blog where you can find articles, tips, and guides on hydration, wellness, and healthy living.

However, please note, Vaya is only providing you with information readily available throughout extensive studies or content on the internet as a resource only.

If you struggle with hydration you should consult with your physician before making any decisions that can affect your health.

At this time Vaya is only available for purchase on our official website.

Vaya will be available on Amazon over the course of the next six months and through a select handful of retailers.

Yes, we offer subscription plans and bulk purchasing options for our customers. Subscriptions come with discounts and the convenience of regular deliveries, ensuring you never run out of your favorite Vaya Flavor.

Vaya usually ships within 24 hours from the time you place your order except on weekends.

You could expect to receive Vaya within 3-5 business days with standard domestic shipping.

Vaya is currently only distributed in United States.

At Vaya, your satisfaction is our top priority. While we take pride in the quality of our products, we understand expectations may not align.

For details, you can find our Return Policy here.

If you’re not completely satisfied with your purchase, please reach out to our customer service team at hello@drinkvaya.com within seven (7) business days of your delivery date.

We’ll gladly offer you a full refund or an exchange for a different flavor, based on your preference.

At Vaya, we stand by the quality of our products with a 100% Satisfaction Guarantee.

If you’re not satisfied with the flavor or wish to exchange it, please contact our customer service team at hello@drinkvaya.com within seven (7) business days of your delivery date. We’ll be happy to send you a different flavor or provide a full refund.

Note: This policy applies only to 30 pack single flavors.

To help you find your perfect match while keeping costs down, we recommend starting with our Sample Pack. It’s a great way to discover if Vaya is right for you.

The content on this website is provided for educational and informational purposes only and is not intended to replace professional medical advice, diagnosis, or treatment. Vaya does not provide medical diagnoses, treatments, or health recommendations.

If you have concerns about your health, we strongly encourage you to consult a licensed healthcare professional before making any decisions that could impact your health. Vaya makes no medical claims regarding its products and does not assert that they are intended to diagnose, treat, cure, or prevent any health condition.

This content reflects our research and findings but is not a replacement for personalized advice from your healthcare provider or your own research. Always consult a professional for questions related to your health and wellness.

We respect that hydration is a personal choice, and we acknowledge that there are many options available in the market. If Vaya does not align with your specific health goals or preferences, we encourage you to choose a product that best suits your needs.